We are looking for a E-commerce Project/Program Manager to consolidate our teams for a client in Geneva.

CONTEXT

Our client is looking for a talented Program Manager to help them during their digital transformation journey, with a specific focus on e-Commerce and integration layers, especially focusing on the execution of Continuous Improvement & Enhancement processes.

The Program Manager will be part of the Group Technology within Product Domain: Client & Market, Product Area: Online Client Digital Sales & CRC. He/she will lead a specific technology program called “quarterly releases” (from initial study to production delivery) with a strong focus on the continuous improvement on the digital stack (front-end, back-end and integration layers, middleware, digital infrastructure & security) in order to fulfil program requirements and therefore deliver critical product and service changes with the support of the Technology teams. The program will cover key areas such as Digital & ERP systems integration, Omnichannel initiatives, Customer Relation Center tools, e-Commerce capabilities and Order Management System (OMS), digital Retail tools, Customer Relationship Management (CRM), Security & Infrastructure and Data.

He/she will work in a global environment with highly distributed teams in different countries and time zones and at different management levels. He/she will coordinate program stakeholders and especially work closely with the Technology teams to ensure a proper tracking of all dependencies, risks, constraints, using the methodology and processes in place.

As a Program Manager, he/she will also activate his/her understanding of functional requirements, as well as his/her technical skills during the initial technical assessment phase, in order to identify the required technical components to deliver

RESPONSABILITIES

Program Management :

-Lead technology initiatives
-Define release plans with the stakeholders within Quarterly Releases
-Communicate program expectations to program team members and stakeholders in a timely and clear fashion
-Manage scope, plan, risks and quality
-Identify and manage program dependencies and critical path
-Contribute to cost tracking
-Define the resources capacity plan and source accordingly
-Take care of program communication and report progress to Management
-Coordinate all phases of the program from initiation to stabilization post-delivery in production
-Contribute to the group program management methodology